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Customer Service
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Vadertronics Terms And Conditions:
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All products sold by Vadertronics are new, first quality (never seconds or refurbished) brand name merchandise. Vadertronics
will honor the full manufacturer's limited warranty. Warranty claims must be made through Vadertronics customer service.
If for any reason you are not satisfied with your purchase please
contact Vadertronics either by e-mail customerservice@Vadertronics.com,
or (713) 355-3145, for disposition.
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Merchandise Returns:
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No returns will be accepted without prior authorization. To request
a Return Authorization Number for any warranty product please call
us at (713) 355-3145, or you can fax us at (713) 227-3733.
In the first 14 days returns can be for replacement, refund, or merchandise
credit. Shipping charges are not refundable. All items must be shipped
freight prepaid and double-boxed with the Return Authorization number
displayed on the exterior. All warranty items will be returned freight
prepaid. A copy of the Vadertronics invoice must be included
with all returns for credit and will be subject to a restocking fee
of 15%. For a full refund (minus shipping and handling), merchandise
must be in "new" or "like-new" condition. Returns
will be credited at the price paid on the invoice (less any restocking
fee). If no invoice/receipt is included with the return, Vadertronics
will issue credit at the current selling price or the
price at the time of sale, whichever is lower. All items must be returned
complete and with all original parts/documentation. Any missing parts
or damaged packaging will be deducted from amount credited. Items
returned with missing accessories (i.e. remote controls, wire harnesses,
etc.) are subject to a charge for the replacement of these missing
items. Items returned physically or cosmetically abused will not be
accepted for credit. If defective, product will be repaired and returned
in the same cosmetic condition in which it was received by us.
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Abuse and/or Installation Error:
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Vadertronics defines abuse as, but not limited to, burnt voice
coils (blackened, no continuity, melted adhesives, coil separated
from the former, etc.) punctured or damaged surrounds, broken speaker
terminals, non-PPI modifications, bent, chipped or broken frames,
ripped spiders or damaged back plates. Speakers submitted with any
of the above will be considered out of warranty. Vadertronics
shall not be held liable for incidental loss of use, installation
or removal and reinstallation charges associated with defective or
returned product. Products that have been improperly installed may
not be covered by this or any other warranty. We highly recommend
having all car stereo equipment professionally installed. All returns,
exchanges and refunds are processed immediately upon receipt. Please
allow 2 weeks from the time you return your item for your refund or
exchange to arrive. If paid by credit card, please allow 2 billing
cycles for your credit to appear on your statement.
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Trademarks:
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All product names and company logos mentioned herein are the trademarks
of their respective owners.
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Changes:
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Models, features, pricing, terms and conditions of sale are subject to
change without notice.
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